- We deliver in : Dubai - Abu Dhabi - Sharjah - Ajman

Some areas might be considered "out of service areas" by the delivery company.
Friday is a non working day and no deliveries will be made on Fridays.

- Minimum order amount is 150 aed, under this limit, 15 aed handlig fees would be added.

How it works:

- When you place an order, your order is transfered to our office

- You are requested to confirm your order by replying to the confirmation email sent automatically by us once you checked out. Please check your spam / junk email folder if you didn't receive this email.

- Once your order is confirmed, our team prepares your order in the next hour to be ready for pick-up

- Depending on the hour of your order and category of your item/s, your package is picked-up the same day or the morning after

- Depending on the hour of your order and category of your item/s, your package is then delivered the same day or the day after


For cash on delivery :

If your order is above 1000 aed, a scan of your id or passeport can be requested.


Delays:

Our (shortest) delivery delay : 12 hours after placing your order, if you select this service (Same day delivery)

Our (longest) delivery delay : 24-48 hours after placing your order. In case your order isn't in stock, you will receive an email in the 3h following your order to inform you of the delay estimated to get your items.


Delivery partner and tracking your order:

• Your order will be delivered by Zip Express
  
• You will be able to follow your order status on your Member account on EmiratesAvenue.com
• You will receive updates by email at every stage of your order (confirmed, shipped, completed)
• You can contact-us anytime through the contact-us page
  
  

Even if our contract with our delivery partner strictly follows the delivery time and must result in your order being delivered between 12h to 24 hours, we cannot guarantee that your order will be delivered in this time period. Weather conditions, traffic jams or unforseen circumstances could result in delays in delivery. In this case, you will  be notified by an email or a phone call.



Other links :
- Returns & Warranty Policy
- Who are we ?